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FAQs
Here are some questions we get asked frequently. If you have a question that is not answered below, please contact us.
 
Creating & Managing Listings
Do I have to register to create listings?

Yes. You must be a registered user to create listings. Registration is free.

I created a listing, but it does not show up in search results. Why?

You need to run your listing. Go to My Account and click on Run to the left of the listing you wish to run. The system will ask for your credit card information, and your listing will run as soon as your payment is processed.

I sold my stuff. How do I stop my listing from running?

Go to the My Account page, then click on the Stop link to the left of the listing. 

You will be redirected to a page with the message:

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Stop Running Classified Listing

"Name of Ad"

Are you sure you want to stop running this listing? 

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Select YES if you are sure you want to stop the ad. You will then see that your ad shoes up under the Inactive Listings tab.

What category should I put my listing in?

Choosing the category that best fits the product or service you are offering is key to your selling success.

- Think about words people may use in searches that are related to your ad and see if there is a subcategory that fits.

- Search through our classified ads to find ones similar to yours, and post in the same place.

- If you don't know which subcategory best fits what you are offering, use one of the main category headings. This will allow a wider audience to see your ad!

Pricing & Payment
How much do listings cost?

A basic listing is FREE!

These are the prices for enhancement services:

Urgent Ad:
        $13.50 - 7 Days
        Let others know you are looking for quick response

Top Ad:
        $9.95 - 3 Days
        $13.50 - 7 Days
        $29.95 - 30 Days
        Reach more buyers by having your Ad in the top
        section of its category for 3, 7 or 30 days

Website URL:
        $5.00 - 60 Days
        Link to your website

Automatic Repost:
        $9.95 - 60 Days
        Your listing will automatically be reposted
        after the initial 60 days 

How long does a listing run?

A free listing will run for 60 days.

If you would like to purchase enhancement services for your ad, you can check out our Pricing page for more information.



Avoiding payment scams

When accepting a payment for goods and services, we recommend you only accept cash in person.
 
We do not recommend that you accept checks, money transfers, bank cheques (certified or other), Pay Pal transfers, or any other payment method.
 
Do not provide your banking, credit card, debit card, or other personal details.
Privacy
What is your privacy policy?

As per our Privacy Policy page, please see our Privacy Policy below:


Privacy Policy

XYZCLASSIFIED.com


PRIVACY POLICY


Last Updated: August 26, 2015

XYZClassified.com (“XYZClassified.com,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy sets out the manner in which XYZ Classified collects, uses, discloses and otherwise manages personal information.  This Privacy Policy applies to the privacy practices of XYZ Classified, including on our website available at www.xyzclassified.com (“Website”).

COLLECTION AND USE OF PERSONAL INFORMATION

The term “personal information” means information about an identifiable individual, including name, address, email address, and other information relating to an individual. 

Register: You do not need to register to browse our Website or to respond to classifieds.  However, if you want to post a classified or take advantage of certain other features on our Website, you must register.  To register, we may collect your email address, username and a password that you select.  If you choose to register using your social media log-in credentials, we will collect your email address and other information disclosed to you at the time of registration. We use this information to administer and communicate with you about your account.

Email Communications: When you register, we may also provide you with an opportunity to sign-up for emails regarding new features and promotions.  You can also sign up to receive email notifications regarding your classifieds.  You can unsubscribe from any of our email communications by following the instructions in the footer of each of our emails or editing the settings in your account.

Post or Respond to Classifieds: When you post a classified, we may collect your phone number and email address as well as details about your posting.  Your phone number and email address will not be available to the public.  However, please remember that any other information that you provide in your posting is accessible to all registered and non-registered users of the Website, and you should exercise caution when deciding to disclose any personally identifiable information about yourself or anyone else. 
If you respond to a classified on our Website, we may collect your name and email address.  We use the information collected when you post or respond to classifieds in order to facilitate communication between the users of our Website. We may also use this information to measure and improve our Website and service offering.

Payments: If you purchase one of our paid services, we (or our service providers such as PayPal) may collect your name and payment card information such as your payment card number and billing address. We use this information to process your transaction. We do not store your payment card information for future use so you will have to resubmit it with each transaction.

Contact Us: When you contact us with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and a telephone number) along with additional information we need to help us promptly answer your question or respond to your comment.  We may also retain this information to assist you in the future and to improve our customer service, and service offering.

DISCLOSURE OF PERSONAL INFORMATION

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

Service Provider Arrangements:
We may transfer (or otherwise make available) your personal information to third parties.  For example, we may use service providers to authorize and process payments, host our Website and operate certain of its features.
Your personal information may be maintained and processed by us or our third-party service providers in the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.  For additional information about the way in which our service providers treat your personal information, contact us as set out below.

Sale of Business:
We may transfer any information we have about you as an asset in connection with a proposed or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of XYZ Classified or as part of a corporate reorganization or other change in corporate control.  

Legal and Compliance:
XYZ Classified and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to an organization in the case of an actual or suspected breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian, US or other law.  We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims, to detect, suppress or prevent fraud, or to investigate or prevent actual or suspected loss, abuse or harm to persons or property.

ADDITIONAL INFORMATION ABOUT OUR WEBSITE/ONLINE SERVICES

Visiting our Website:
In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system, location information and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website.

Cookies:
We use cookies on our Website.  A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return.  These cookies may let us know who you are and will provide us and our service providers with information that we use to personalize our Website in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies, you may not be able to take advantage of all of the features of our Website.

Targeted Advertising:
We may use third parties (such as ad networks) to serve our advertisements on other 
websites. These companies may use cookies and other technologies to collect information about your use of our Website and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Website.  You can opt-out of this form of targeted advertising from all or some of the companies listed on the Digital Advertising Alliance of Canada’s opt-out tool, available at: www.youradchoices.ca/choices.

Tracer Tags & Web Beacons:
We may also use a technology called "tracer tags" or "Web Beacons". This technology allows us to understand which pages you visit on our Website. This information helps us optimize and tailor our Website and marketing communications for you and others.

Third Party Links:
Our Website may contain links to other sites that XYZ Classified does not own or operate. Also, links to our Website may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent.  We provide links to third party 
websites as a convenience to the user.  These links are not intended as an endorsement of or referral to the linked websites.  The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully.  We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

SECURITY OF PERSONAL INFORMATION

We have implemented technical, physical and administrative safeguards designed to protect personal information in our custody and control from unauthorized access, use, modification and disclosure.  We limit access to personal information to those within XYZ Classified who have a need to know the information to perform their designated functions.

RETENTION OF PERSONAL INFORMATION

We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes stated in this Privacy Policy or to otherwise meet legal requirements.

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed bylaw.  You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below.  We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

CHANGES TO THE PRIVACY NOTICE

This Privacy Policy may be updated periodically to reflect changes to our personal information practices.  The revised Privacy Policy will be posted on the Website.  We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices.

CONTACTING US

Please contact us at the address set out below if: (i) you have any questions or comments about this Privacy Policy; (ii) you wish to access, update, and/or correct inaccuracies in your personal information; or (iii) you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

XYZClassified.com

Email: care@xyzclassified.com
I don't want my name, phone number or email address to appear on your site. What should I do?

You have the option to allow your personal information to be public or private. 

Simply go to your My Account page:

Click Update Profile

Scroll to the bottom of the page and select the yes or no buttons that correspond to your name, Address, Phone, and whether or not you'd like to received e-mail from us.


Then click Update Profile (which is located right below the last question), and you're all set!

If all my information is private, how can a buyer contact me?

We protect your email from appearing on the site and automatically direct the user to a contact form.

Registration
How much does it cost to register?

Zero. Zip. Zilch. Nada.


Registration is 100% free!

Do I have to register to use the site?

Good News - You can browse and search for ads without registering! You can also contact sellers about products and services without registering.

If you decide that you want to post an ad, or save your preferences, you will need to register. Not to worry though, it's free!

Keep in mind that this doesn't mean we will spam you with all sorts of useless e-mails! Just make sure the preferences in your profile are set so we know if you want to hear from us or not!